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:root{--tk-blue:#003580;--tk-yellow:#ffc300;--bg-deep:#000208}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg-deep);color:#fff;font-family:Outfit,sans-serif;overflow:hidden auto}.simulation-root{background:#000;width:100vw;height:100vh;position:relative;overflow:hidden auto}.cinematic-stage-bg{z-index:0;background-position:50%;background-size:cover;transition:all 1.8s cubic-bezier(.4,0,.2,1);position:absolute;inset:0}.cinematic-stage-bg.blurred{filter:brightness(.8)saturate(1.1);transform:scale(1)}.stage-vignette{z-index:1;pointer-events:none;background:radial-gradient(circle,#0000,#000000d9);position:absolute;inset:0}.stage-hud-top{z-index:100;background:linear-gradient(#000000e6,#0000);justify-content:space-between;padding:40px 60px;display:flex;position:relative}.brand-zone{align-items:center;gap:20px;display:flex}.tk-logo-badge{background:var(--tk-yellow);border-radius:50%;width:45px;height:45px;box-shadow:0 0 30px #ffc30033}.scenario-label h1{letter-spacing:1px;text-transform:uppercase;font-size:1.1rem;font-weight:800}.scenario-label span{color:var(--tk-yellow);font-size:.75rem;font-weight:700}.status-indicators{gap:15px;display:flex}.ind-pill{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffff0d;border:1px solid #ffffff1a;border-radius:30px;padding:10px 22px;font-size:.8rem;font-weight:700}.ind-pill.loc{color:#4ade80;align-items:center;gap:10px;display:flex}.stage-characters{z-index:10;flex:1;height:100%;position:relative}.seamless-wrap{pointer-events:none;position:absolute}.character-mask{width:550px;height:750px;position:relative;overflow:hidden}.character-img{object-fit:contain;width:100%;height:100%}.pos-employee-entrance{bottom:-5vh;left:10%}.pos-customer-entrance{bottom:-5vh;right:10%}.virtual-desk{-webkit-backdrop-filter:blur(15px);backdrop-filter:blur(15px);z-index:25;pointer-events:none;background:linear-gradient(#ffffffb3,#e6e6e6e6);border-top:15px solid #003580;width:100vw;height:18vh;position:absolute;bottom:0;left:0;box-shadow:0 -20px 50px #00000080}.virtual-desk-top{z-index:26;pointer-events:none;background:#ffc300;width:100vw;height:15px;position:absolute;bottom:18vh;left:0;box-shadow:0 -5px 15px #ffc3004d}.ots-foreground-blurred{z-index:50;pointer-events:none;filter:brightness(.9)drop-shadow(0 0 20px #00000080);height:140vh;position:absolute;bottom:-20vh;left:-8vw}.pos-shoulder-otto{width:1300px;transform:rotate(5deg)}.helpdesk-customer-spot{z-index:20;position:absolute;bottom:4vh;left:65%;transform:translate(-50%)}.pos-customer-desk-vUltimate{transform:scale(1)}@keyframes breathe{0%,to{transform:translateY(0)scale(1)}50%{transform:translateY(-3px)scale(1.002)}}@keyframes frustratedShake{0%,to{transform:translate(0)scale(1)translateY(0)}25%{transform:translate(-2px)translateY(1px)}50%{transform:translate(2px)translateY(-1px)scale(1.001)}75%{transform:translate(-1px)translateY(1px)}}@keyframes happyBounce{0%,to{transform:translateY(0)scale(1)}50%{transform:translateY(-6px)scale(1.005)}}.anim-neutral{animation:4s ease-in-out infinite breathe}.anim-frustrated{animation:3s ease-in-out infinite frustratedShake}.anim-happy{animation:3s ease-in-out infinite happyBounce}.cinematic-subtitle-box{z-index:300;pointer-events:none;width:850px;position:absolute;bottom:160px;left:50%;transform:translate(-50%)}.active-dialogue-turn{-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);text-align:center;border:1px solid #ffffff14;border-top:3px solid var(--tk-yellow);background:#000000d9;border-radius:20px;padding:30px 45px;box-shadow:0 20px 50px #0009}.speaker-name{color:var(--tk-yellow);text-transform:uppercase;letter-spacing:2px;margin-bottom:15px;font-size:.9rem;font-weight:900}.speaker-text{color:#fff;text-shadow:0 2px 4px #00000080;font-size:1.25rem;font-weight:400;line-height:1.6}.stage-hud-bottom{z-index:200;background:#000;border-top:1px solid #111;align-items:center;gap:2vw;width:100%;max-height:15vh;padding:2vh 4vw;display:flex;position:absolute;bottom:0}.sys-btn{color:#555;cursor:pointer;background:#050505;border:1px solid #222;border-radius:12px;flex-direction:column;align-items:center;gap:5px;padding:12px 25px;transition:all .3s;display:flex}.sys-btn.unlocked{border-color:var(--tk-yellow);color:var(--tk-yellow);box-shadow:0 0 20px #ffc3001a}.sys-btn span{text-transform:uppercase;font-size:.75rem;font-weight:800}.lock-tag{color:#ef4444;font-size:.6rem}.hud-input-row{flex:1;gap:20px;display:flex}.hud-input-row input{color:#fff;background:#080808;border:1px solid #1a1a1a;border-radius:15px;outline:none;flex:1;padding:18px 30px;font-size:1.1rem;transition:border-color .3s}.hud-input-row input:focus{border-color:var(--tk-yellow)}.hud-input-row button{background:var(--tk-yellow);color:#000;cursor:pointer;border:none;border-radius:15px;padding:0 50px;font-weight:900}.stage-side-overlay{z-index:180;flex-direction:column;gap:25px;width:380px;display:flex;position:absolute;top:120px;right:0}.stage-side-overlay.left-hud{left:0;right:auto}.stage-side-overlay.left-hud .side-coach-panel{border-left:none;border-right:1px solid #ffffff14;border-radius:0 20px 20px 0}.side-metric-panel,.side-coach-panel{-webkit-backdrop-filter:blur(30px);backdrop-filter:blur(30px);background:#000000d9;border:1px solid #ffffff14;border-right:none;border-radius:20px 0 0 20px;padding:30px}.side-metric-panel header,.side-coach-panel header{color:var(--tk-yellow);letter-spacing:2px;align-items:center;gap:10px;margin-bottom:20px;font-size:.75rem;font-weight:800;display:flex}.metric-row{margin-bottom:18px}.m-label{justify-content:space-between;margin-bottom:8px;font-size:.8rem;font-weight:700;display:flex}.m-bar{background:#ffffff0d;border-radius:2px;height:4px;overflow:hidden}.m-fill{background:var(--tk-yellow);height:100%;box-shadow:0 0 10px var(--tk-yellow)}.coach-bubble-modern{color:#e2e8f0;font-size:.95rem;font-weight:500;line-height:1.7}.crm-overlay{z-index:500;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);background:#000000f2;justify-content:center;align-items:center;display:flex;position:absolute;inset:0}.crm-window{color:#000;transform-origin:50%;background:#fff;border-radius:15px;width:950px;max-width:90vw;max-height:85vh;overflow-y:auto;transform:scale(.95);box-shadow:0 50px 100px #00000080}.crm-header{background:var(--tk-blue);color:#fff;justify-content:space-between;align-items:center;padding:20px 40px;display:flex}.crm-tab{gap:12px;font-size:.9rem;font-weight:800;display:flex}.crm-content{padding:50px}.profile-header{align-items:center;gap:30px;margin-bottom:40px;display:flex}.p-avatar{background:#f1f5f9;border:3px solid #e2e8f0;border-radius:50%;width:70px;height:70px}.p-info h3{font-size:1.8rem;font-weight:900}.p-status{color:#16a34a;font-weight:800}.p-tier{background:var(--tk-blue);color:#fff;border-radius:8px;margin-left:auto;padding:8px 20px;font-size:.85rem;font-weight:900}.crm-data-grid{grid-template-columns:repeat(3,1fr);gap:30px;margin-bottom:40px;display:grid}.crm-stat-card{background:#f8fafc;border:1px solid #e2e8f0;border-radius:15px;padding:30px}.crm-stat-card label{color:#64748b;text-transform:uppercase;margin-bottom:12px;font-size:.65rem;font-weight:900;display:block}.crm-stat-card strong{color:#0f172a;font-size:1.5rem;font-weight:900}.crm-stat-card.danger{border-left:8px solid #ef4444}.crm-stat-card.warning{border-left:8px solid #f59e0b}.insight-box{color:#92400e;background:#fffbeb;border:1px solid #fef3c7;border-radius:20px;gap:25px;padding:30px;line-height:1.7;display:flex}.i-icon{color:#f59e0b}.character-floor-glow{z-index:-1;background:radial-gradient(#000000e6 0%,#0000 70%);width:350px;height:120px;position:absolute;bottom:0;left:50%;transform:translate(-50%)rotateX(75deg)}.char-loader{background:#ffffff05;width:100%;height:100%}.history-overlay-panel{-webkit-backdrop-filter:blur(30px);backdrop-filter:blur(30px);z-index:180;background:#000000d9;border:1px solid #ffffff14;border-radius:20px;flex-direction:column;width:400px;height:calc(100vh - 200px);display:flex;position:absolute;top:40px;left:40px;overflow:hidden;box-shadow:0 20px 50px #00000080}.history-header{color:var(--tk-yellow);letter-spacing:2px;background:#ffffff08;border-bottom:1px solid #ffffff0d;justify-content:space-between;align-items:center;padding:25px 30px;font-size:.8rem;font-weight:800;display:flex}.history-close-btn{color:#aaa;cursor:pointer;background:0 0;border:none;align-items:center;transition:color .2s;display:flex}.history-close-btn:hover{color:#fff}.history-content{flex-direction:column;flex:1;gap:20px;padding:30px;display:flex;overflow-y:auto}.history-msg-blob{border-radius:18px;align-self:flex-start;max-width:90%;padding:18px 22px;font-size:.95rem;line-height:1.5}.history-msg-blob.customer{color:#fff;background:#ffffff0d;border-bottom-left-radius:4px}.history-msg-blob.employee{color:#fff;background:#00358066;border:1px solid #003580cc;border-bottom-right-radius:4px;align-self:flex-end}.msg-sender{color:#ffffff80;text-transform:uppercase;letter-spacing:1px;margin-bottom:6px;font-size:.7rem;font-weight:800}.msg-text{font-weight:400}@media (max-width:768px){.stage-hud-top{flex-direction:column;align-items:flex-start;gap:10px;padding:15px 20px}.brand-zone{justify-content:flex-start;width:100%}.scenario-label h1{font-size:.9rem}.tk-logo-badge{width:35px;height:35px}.status-indicators{justify-content:space-between;width:100%}.ind-pill{padding:8px 15px;font-size:.7rem}.character-mask{width:100vw;height:70vh}.pos-employee-entrance{bottom:-10vh;left:-10vw;transform:scale(.8)}.pos-customer-entrance{bottom:-10vh;left:auto;right:-10vw;transform:scale(.8)}.helpdesk-customer-spot{bottom:5vh;left:50%}.cinematic-subtitle-box{width:95vw!important;max-width:95vw!important;bottom:140px!important}.active-dialogue-turn{padding:15px 20px}.speaker-name{margin-bottom:8px;font-size:.75rem}.speaker-text{font-size:1rem}.stage-hud-bottom{flex-wrap:wrap;justify-content:center;gap:10px;max-height:none;padding:10px}.hud-input-row{gap:10px;width:100%}.hud-input-row input{padding:12px 15px;font-size:.95rem}.hud-input-row button{padding:0 20px;font-size:.9rem}.sys-btn{padding:8px 12px}.sys-btn span{display:none}.stage-side-overlay{display:none!important}.crm-window,.history-overlay-panel{border-radius:10px;width:95vw;max-width:95vw;height:95vh;max-height:95vh;top:2.5vh;left:2.5vw;transform:scale(1)}.crm-header{padding:15px 20px}.crm-content,.history-content{padding:20px}.profile-header{text-align:center;flex-direction:column;gap:15px}.p-tier{margin-left:0}.crm-data-grid{grid-template-columns:1fr;gap:15px}.crm-stat-card{padding:15px}.insight-box{flex-direction:column;padding:15px}.history-overlay-panel{width:90vw;left:5vw}.simulation-root h1{font-size:1.8rem!important}}